Terms, Booking, and Cruise Policy

Welcome to DhowCruiseInAbuDhabi.com. By using our website or booking any of our cruises, dinner experiences, or yacht packages, you agree to the following terms. Please read carefully to ensure a smooth and enjoyable experience.

  1. General
  • All bookings and use of services are governed by these terms.
  • By confirming a booking, you agree to comply with these rules and guidelines.
  • We reserve the right to update or revise these policies at any time. Updated versions will be posted on this page.
  1. Booking and Payment
  • Bookings can be made through our website, email, phone, or authorized agents.
  • A full payment or deposit may be required to confirm the reservation.
  • Prices are displayed in AED and include applicable taxes unless specified otherwise.
  • Payment methods include credit/debit cards, online transfers, or approved cash options.
  • Confirmation is instant for online bookings where available.
  1. Cancellation, Refunds, and Changes
  • Standard cancellations must be made at least 24 hours before the cruise to qualify for a refund.
  • Some packages, private bookings, or special promotions may have specific cancellation rules communicated at the time of booking.
  • Refunds, if applicable, will be issued to the original payment method within 7–10 business days.
  • No-shows or late cancellations may result in a full charge.
  • Changes to cruise date, time, or package are subject to availability and may incur additional charges.
  1. Cruise Operations
  • All cruises are subject to weather conditions, water safety, and operational requirements.
  • Dhow Cruise in Abu Dhabi may reschedule, cancel, or modify any cruise for safety reasons, technical issues, or unforeseen circumstances.
  • Guests will be offered an alternative date or full refund in case of cancellation initiated by us.
  • Typical cruises last around two hours, though private or luxury cruises may have extended durations.
  1. Safety and Guest Responsibilities
  • Passengers must follow crew instructions and safety guidelines at all times.
  • Life jackets must be worn when required, and children must be accompanied by adults.
  • Guests are responsible for personal belongings. We are not liable for lost, damaged, or stolen items.
  • Any behavior that endangers safety, disturbs other passengers, or damages property may result in removal from the cruise without refund.
  • Alcohol is only permitted where explicitly allowed, and all local laws must be observed.
  1. Age and Health Guidelines
  • Cruises are family-friendly, but children should always be supervised.
  • Guests with medical conditions or mobility issues should inform us in advance.
  • Pregnant women or guests with serious health concerns are advised to consult a doctor before booking.
  1. Meals and Dining
  • Dinner cruises typically include a buffet or set menu with a variety of dishes.
  • Special dietary requests (vegetarian, vegan, allergies) should be communicated at the time of booking.
  • Beverages and alcoholic drinks may vary by package; any included drinks will be specified in the package details.
  • Guests may bring personal food only with prior approval.
  1. Boarding and Transfers
  • Guests must arrive at the boarding point at least 15 minutes before the scheduled departure.
  • Transfer services, if included, will pick up and drop off at the confirmed location.
  • Vehicles used for transfers are regularly inspected, insured, and safety-approved.
  1. Intellectual Property
  • All content on the website, including images, text, and logos, is owned by Dhow Cruise in Abu Dhabi or licensed to us.
  • Content may not be copied or used for commercial purposes without written permission.
  1. Privacy and Data
  • Personal information collected during booking is used only to provide services and improve your experience.
  • For details, please refer to our Privacy Policy.
  • We do not sell or rent personal information to third parties.
  1. Limitation of Liability
  • We are not liable for losses, damages, or accidents caused by unforeseen events, weather, or third-party actions.
  • Liability is limited to the total amount paid for the cruise.
  • Guests participate at their own risk and must adhere to safety guidelines.
  1. Governing Law
  • These terms are governed by the laws of the United Arab Emirates.
  • Any disputes will be subject to the jurisdiction of Abu Dhabi courts.
  1. Contact Information

For any questions regarding bookings, cancellations, cruise policies, or other inquiries:

Dhow Cruise in Abu Dhabi
Email: [email protected]

Summary:
By booking and using our services, you agree to follow these rules for a safe, enjoyable, and memorable cruise. We prioritize your comfort, safety, and satisfaction while providing smooth bookings, reliable service, and unforgettable experiences on Abu Dhabi’s waterways.